In today’s business world, everyone is a negotiator. But hopefully, you’ve never had to wheel and deal your way out of a hostage situation where lives were on the line.
But that’s exactly what ex-FBI kidnapping negotiator Chris Voss used to deal with all the time in his old job. In his best-selling book, Never Split The Difference, Voss outlines the tactics that expert negotiators employ to achieve their desired outcome, invaluable strategies that any business leader could stand to master.
Never Split The DIfference By Chris Voss
