The more you do for customers, the more they expect. That is the nature of customer service.

Excellent service providers scramble to meet the expectations of customers who have become accustomed to great service. Aggressive competitors continue to bump up their offerings in an attempt to take your customers from you.

Follow a thought leader in your industry. Whether you follow them on social media or their blog, keep up-to-date with the issues they’re talking about. Then do further research into those issues. This keeps you in the know and more likely to learn something you can easily apply to your own business.

Upward of 41% of companies don’t train their HR staff on data security. This is from a recent survey from GetApp. On top of this, 55% of HR staff don’t see internal data security as an issue.

Most small- to medium-sized businesses (SMBs) don’t possess the resources to run and maintain their IT infrastructure, let alone assess whether it’s still driving value for the company. However, if you want to ensure everything is running smoothly, it’s important to conduct technology business reviews whenever possible.

Whether it be cloud, mobile, or on-premises, every technology you use stores confidential data that are accessed by your employees. So how do you guarantee the safety of said data from cyberthreats like identity theft, phishing attacks, and more? Identity and access management (IAM) is the answer, and here’s why.

Are you weighing the pros and cons of the cloud for business continuity? Let’s take a closer look at why the cloud is best for this strategy. Better uptime Backing up to an internal drive or an external hard drive won’t completely secure data. If someone steals your device, you instantly lose the backup it […]

Breaches are becoming increasingly common as cybercriminals continue to advance their skills and tactics to trick their victims into falling for their scams. While cybercriminals are remaining diligent in their efforts to carry out their attacks, small business owners continue to underspend on cybersecurity.

Cybersecurity is something you have to think about at the individual level.

At the healthcare level.

And at your place of business.

But what about when it comes to the businesses that support you? We make assumptions that there are policies and procedures in place, but never really verify them, we just trust that “they know better”.

The legal industry has to be diligent with cybersecurity when it comes to documentation.

Every business owner knows that having a business continuity plan is crucial to the success of their organization. However, when the unexpected does happen, companies tend to overlook how well employees can stick to the plan. To make sure your plan doesn’t go up in flames, here are five critical mistakes you must avoid. Mistake […]