AI-powered advances in customer support

High-quality products and services can make a business successful, but exceptional customer service is what makes customers come back. This is why companies constantly try to innovate their customer service strategy — and some do it by adding artificial intelligence (AI) into the mix. How AI capabilities enhance customer service AI has two capabilities that […]

PalmTech CyberSecurity Alert: Tech Support Scams

May 20th, 2016
PALMTECH CYBERSECURITY ALERT
Be Aware of These Two Scams Presently Circulating the Local Area Businesses:

SCAM #1: In this type of scheme, fraudulent callers attempt to get access to your machine, obtain credit card information, or steal additional type of sensitive info by claiming to be a tech support company.