Facebook Messenger’s Best Feature Yet?

In November, 2017, Facebook announced that their extremely popular Facebook Messenger application would allow businesses to speak to customers on both their own websites and from within Facebook Messenger. Read on to discover how your business can benefit from this feature!
The How
By installing a plug-in called Customer Chat, retailers can integrate Facebook Messenger with their website, letting their customer support representatives carry on conversations with clients just like they would on Facebook.

Build better chatbots with these 5 tips

Before the US reached its current golden age, it went through a period known as the Wild West stage. This had less to do with cowboys and shootouts and more to do with limitless possibilities that can almost overwhelm you. That’s exactly where chatbots are today, With a myriad of ways to customize your chatbot, it’s so easy to get lost in all your options! To sustain your focus, we offer 5 tips to help you make your next chatbot a better one:
Emulate the WeChat Model
This Chinese cross-platform instant messaging app has housed chatbots since 2011 and shows no signs of letting up.