The year 2022 will soon be on its way out the door. It became a year full of ups and downs for many small businesses, but it still felt more promising than the past few years in the midst of the pandemic. Many small-business owners used this past year to reevaluate their IT services.
IT News, Trends And Information You May Have Missed In 2022
Facebook Messenger’s Best Feature Yet?
In November, 2017, Facebook announced that their extremely popular Facebook Messenger application would allow businesses to speak to customers on both their own websites and from within Facebook Messenger. Read on to discover how your business can benefit from this feature!
The How
By installing a plug-in called Customer Chat, retailers can integrate Facebook Messenger with their website, letting their customer support representatives carry on conversations with clients just like they would on Facebook.
Cybersecurity Fatigue
"Cybersecurity Fatigue" is emerging as a dangerous threat to effective cybersecurity programs. A new study by National Institute of Standards and Technology (NIST) (www.nist.gov) found that the well-intended drumbeat of cyber security alerts and warnings has led to burnout and a sense of fatalism among ordinary people, including the employees that firms look to as their first line of cyber defense.
Best practices for SMB Facebook pages
Considering the most recent stats of Facebook’s daily usage -- an astounding 1 billion daily mobile users, to be exact -- it’s time to take another look at your company’s page. Even if you’re actively managing your page, changes and updates are so frequent at the social media colossus that there’s likely a feature or opportunity you’ve missed.