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You're not just shopping for IT support. You're shopping for an MSP that actually does what they promise. That's exactly why PalmTech exists.
We’ve built a service desk that is responsive, staffed by engineers with 75+ combined years of experience.
85% of the time, your issue is resolved on that first call. We average just one missed call per month across our entire client base.
If something needs hands-on attention, we're onsite the next day. That's the standard the businesses we serve have come to expect from us, and the reason our CSAT sits at 9.85 out of 10.
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Your issues solved on the first call, not the third callback.
Nearly perfect client satisfaction, measured ticket by ticket.
Backed by certifications and partnerships with Microsoft, Cisco Meraki, Sonicwall, Sophos, Huntress, Dell, and AWS.
Total. Not per client. Total. Because we built a real 24/7 service desk, not a glorified voicemail.
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"When we outgrew our previous provider, PalmTech stepped in to support us as we scaled our business.
Their team is a pleasure to work with, consistently prioritizing security.
Over the past six years, they have continually ensured that our systems are well protected while educating our entire team on IT best practices."
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"PalmTech stepped in when I had issues with my foxit program.
I was given a clear idea of what was happening and what they were doing to fix it.
I could carry on my work day without any snafus"
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"PalmTech constantly goes above and beyond!
Carson's professionalism and expediency never cease to amaze me."
"PalmTech communicates issues and concerns in a very understandable and comprehensive way. This alleviates our staff from spending time on issues we have little knowledge of allowing us to focus on our primary business.
I have, and I will continue to tell people that PalmTech is the go-to IT company."
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"PalmTech IT Support is always easy to reach and has an very short/excellent turnaround time until an expert is ready to assist me with our companies IT issues!
Highly recommend!"
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"Brian personally met with me. I am a small business owner and Brian advised me as to 15 different security/IT talking points that I never thought of.
Thank you for your time and effort Brian!"
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"Trey worked diligently to fix the issue of my inability to connect and gain access to the p drive server.
There were many frustrating technical complications, but he remained very focused, polite and got it to work with minimal disruption to my work schedule.
I truly appreciated his professionalism and Palm Tech's great service."
When you onboard with PalmTech, you get:
No onboarding fees. No long-term lock-in. Just reliable, 24/7 IT support from West Palm Beach's most trusted MSP.
