You've found us. Now let's prove we're the right fit.

West Palm Beach businesses choose PalmTech for genuine support. With 85% first-call resolution, and a 9.85 CSAT score backed by 75+ years of combined IT expertise.

You're here because your current IT situation isn't working

You've likely been burned. Or you're worried about getting burned again. Here's what we often hear from WPB business owners:

My current MSP promises fast support but I struggle to even reach them. You don't want to talk to bots, you want a real human answering when you need help.
They're reactive, not proactive. Tickets get closed, but the same problems keep coming back. No one is looking ahead or hardening your environment before something breaks.
The pricing keeps creeping up, and I don't know what I'm paying for. Surprise invoices, hidden fees, and costs that weren't in the original quote have made you skeptical.
I'm not sure they actually have the expertise we need. Your business has complex requirements, and you can't afford an MSP that's learning on your dime.

Here's why PalmTech is different, and why that difference matters to you

PalmTech was founded by a Certified Information Systems Security Professional whose 40-year career includes building software and security systems for the FBI, the CIA and the United Nations.

That obsession with doing IT right is the standard every member of our team is held to today, very unlike the saturated field of MSPs in South Florida making promises they can't deliver.

We deliver IT strategy, security, and support to WPB businesses with 25+ endpoints. With us, you get a partner with the depth of an enterprise firm and the responsiveness of a local team.

Roger Underwood
President

The numbers behind the promise

01

9.85 customer sarisfaction score

We've maintained a near-perfect client satisfaction, measured continuously, not pulled from a 5-year-old testimonial page.

02

85% first-call resolution

We do all it takes to resolve issues on the first call before you have to follow up. No ticket ping-pong, no delayed resolutions.

03

Average of 1 missed call per month

At PalmTech, a real human picks up your call. That's why we have a stellar record of at most 1 missed call in a month.

04

75+ years of combined experience

Our team is led by a CISSP-certified founder who has consulted for the FBI, CIA, and UN. Your business benefits from several years of experience.

Read amazing reviews from our satisfied clients

Vitasta Matto

"PalmTech stepped in when I had issues with my foxit program.

I was given a clear idea of what was happening and what they were doing to fix it.

I could carry on my work day without any snafus"

Trips of Bliss

"PalmTech constantly goes above and beyond!

Carson's professionalism and expediency never cease to amaze me."

Thomas R. Gibson

"PalmTech communicates issues and concerns in a very understandable and comprehensive way. This alleviates our staff from spending time on issues we have little knowledge of allowing us to focus on our primary business.

I have, and I will continue to tell people that PalmTech is the go-to IT company."

Samantha Wright

"PalmTech IT Support is always easy to reach and has an very short/excellent turnaround time until an expert is ready to assist me with our companies IT issues!

Highly recommend!"

Ryan Smollar

"Brian personally met with me.  I am a small business owner and Brian advised me as to 15 different security/IT talking points that I never thought of.

Thank you for your time and effort Brian!"

Rena Taylor

"Trey worked diligently to fix the issue of my inability to connect and gain access to the p drive server.  

There were many frustrating technical complications, but he remained very focused, polite and got it to work with minimal disruption to my work schedule.

I truly appreciated his professionalism and Palm Tech's great service."

What you get when you partner with PalmTech

When you move your IT to PalmTech, here's what's included from day one:

90-Day No-Lock-In Agreement — If we don't deliver, you walk away. No penalties. No fine print.
$0 Onboarding Fees — We absorb the cost of getting you set up properly.
Same-Day Response, Next-Day Onsite — When something can't be solved remotely, we're at your door.
Free Penetration Testing on Selected Devices — Find out where you're vulnerable before someone else does.
Transparent, Predictable Pricing — No surprise invoices. No hidden fees. Ever.
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