Our Team
Chuck Poole, CISSP
CEO
Chuck Poole, CISSP
CEO
More than 40 years ago, Chuck Poole set his eyes on one of the first "Personal Computers" commercially available and it was love at first sight. He was so enamored with computers that some people worried he might never do anything else - and they were absolutely right.
Throughout his career he has written more than 400 software packages and won numerous "Product of the Year" awards from three different prestigious industry publications. He has developed software for the United Nations, the FBI, the CIA, Bahamas Telecom, Cosmopolitan Magazine, MTV, and hundreds of other international and governmental organizations. As a Certified Information Systems Security Professional, Chuck has consulted with a wide range of businesses on industry regulation, compliance, and the hardening of their cyber defenses.
Now, after more than 30 years of IT experience, he is still seeking better ways to implement technology that can help his clients increase productivity, lower costs, secure their data, and create new opportunities.

Kelly Lairsey
Chief Operations Officer

Kelly Lairsey
Chief Operations Officer
Kelly holds a Bachelors in Accounting from Troy State University and has years of back office management experience in the legal field working for one of Palm Beach County's best known law firms.
Christopher J. Malone, MBA, CCNA, MCP
CIO
Christopher J. Malone, MBA, CCNA, MCP
CIO
Chris has been an international technology professional for over 20 years working with several firms in the USA and the United Kingdom. Chris has also owned and managed a consulting firm where he specialized in the management and maintenance of small to mid-size business technology. Prior to committing to information technology, Chris enjoyed a successful finance career working with multi-unit firms and Fortune 500 conglomerates.
Chris holds several IT certifications from Microsoft and Cisco and has a master’s degree in business administration (MBA). Chris is currently pursuing network security certifications for personal enrichment and to add to his extensive industry knowledge.
Rod Pucci
Service Manager
Rod Pucci
Service Manager
Rod is the hub of the service department and ensures that the daily requests from our clients are handled effectively and efficiently. He is also responsible for the complete and total satisfaction of everyone PalmTech comes in contact with and it is a job that he is uniquely qualified to achieve.

Lauren Lairsey
Accounting Assistant
Lauren Lairsey
Accounting Assistant
Lauren is a business assistant, and assist the COO with accounting and other office activities.
Benjamin Veaner
Service Coordinator
Benjamin Veaner
Service Coordinator
Benjamin is PalmTech’s Service Coordinator. His hometown is Lansing, New York, but he decided he needed more sun and sand so he relocated to sunny Florida! Ben loves swimming, soccer, steak and Bananas Foster (all at one time, if possible)! For fun, Benjamin enjoys poker (he’s still working on his poker face, though). A few of his favorite things: Red Rising (fav book), Green Bay Packers (fav team), Prague (fav vacation spot), and the color green. Ben has 3 cats.
Paul Goodell
Senior Systems Engineer
Paul Goodell
Senior Systems Engineer
Paul is a Master Engineer with over 30 years of professional experience. He has a wide range of skills in Electrical Engineering, Information Technology, Security, and Radio Frequency (RF) Technology. He is our "go to" guy when complicated issues require an experienced touch.
Jay Wilson
Systems Engineer
Jay Wilson
Systems Engineer
Jay has an Bachelors Degree in Network Administration. He has been designated the “Microsoft Office Specialist” and holds three certifications in the Microsoft Office product family.
Alex Gupta
HelpDesk Engineer
Alex Gupta
Systems Engineer
Alex has been in the IT Service industry for 10+ years. He enjoys working on his car or playing racing games in his spare time. Some of his other favorite things – Ice cream, the Fast and Furious movie series, thriller type books, and soft music!
Alex and his wife have been married for almost 7 years this September 2019.
Mithila Munshi Bagati, BSE (CS), MBA
Centralized Services Team Lead
Mithila Munshi Bagati, BSE (CS), MBA
Centralized Services Team Lead
Mithila holds a Bachelor of Science in Engineering with an emphasis on Computer Science as well as an MBA. She is from Jammu and Kashmir. For fun, Mithila enjoys traveling, watching funny movies, playing cricket and reading Indian mythology. Her favorite foods – authentic north Indian cuisine and ice cream! She’s very passionate about work and cooking.
Nick Diaz
HelpDesk Professional
Nick Diaz
Help Desk Professional
Meet Nick, our Help Desk Professional! Nick has his Bachelors in Economics from University of Florida in addition to an MBA , with a concentration in Operations Management from FAU! He has 6+ years tech support in a professional setting and he’s a life-long tech hobbyist.