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Human-error; we talk about it all the time, but what exactly do we mean? Human-error occurs when an individual performs a task or does something with an unintended outcome. It’s easy to point the finger at employee’s as being an organization’s weakest link, but without appropriate security awareness training provided by the employer, how can employees truly know what to watch out for?

An IBM study found that human-error accounts for 95% of security incidents, yet security awareness training for employees often ends up on the back burner.

The more you do for customers, the more they expect. That is the nature of customer service.

Excellent service providers scramble to meet the expectations of customers who have become accustomed to great service. Aggressive competitors continue to bump up their offerings in an attempt to take your customers from you.

Follow a thought leader in your industry. Whether you follow them on social media or their blog, keep up-to-date with the issues they’re talking about. Then do further research into those issues. This keeps you in the know and more likely to learn something you can easily apply to your own business.

Train up. Get your entire team trained on IT security fundamentals and best practices. They should know how to create strong passwords, how to safely access the web and how to securely use e-mail – including how to identify phishing scams. They should have a clear understanding of today’s threats and how to be proactive in addressing those threats.

As a business owner, you’ve probably been focused on shifting your business to accommodate this world crisis. You may even be investing more of your time in retaining customers and generating new cash flow. If you’re like most people out there, you’ve barely even had time to think about cyber security and protecting your important data.

As a business owner today, you are now facing unprecedented challenges to help deal with the coronavirus pandemic. You are asked to self-isolate and practice social distancing to “flatten the curve.” You are asked to allow your employees to work from home to reduce possible exposure and slow the spread of COVID-19.

In a matter of just a few short weeks, we have gone from living how we’ve always lived to changing just about everything we do. Schools are out for weeks if not months. Cruises have stopped sailing, and air transportation may be next. Bars and restaurants are closing, sporting events are nonexistent and so many people are now unemployed. If you watch the news or follow social media and see the number of infected keep rising, you can’t help but wonder when (or if) life will return to normal.

The world is slowing down during this COVID-19 pandemic. Wall Street is being hit hard. People are no longer going out. We’re told to quarantine or self-isolate and not engage in groups.