Testimonials

An IT Company That Values Communication

"I truly feel like PalmTech is part of the team and not just a vendor. Everyone from top to bottom knows the names of my employees; and as our team works together, we can rely on them to ensure that the proper time is being taken to resolve any issues that may arise.

When compared to other IT companies, we love that PalmTech values good communication and follows up appropriately if they haven’t heard back from us.

If you’re considering this company, take a meeting with them. You’ll know why you should choose them after just 10 minutes."

“When I joined Merin Hunter Codman a little over two years ago, I was introduced to Palmtech – since then, Palmtech has helped me immensely on numerous occasions.

Often, clients only share negative experiences with owners of their support teams. However, I also believe in sharing positives.

I recently had an issue with being unable to connect to the MHC VPN – and since I work remotely from Miami, the VPN is a lifeline for me to access the MHC drives.

I called PT support, and was the first responder. Nick tried, but alas in vain. He had Caleb call me back (within a short period of time), who also worked very diligently to see if he couldn’t correct the issue. When it was evident that patient was not improving, Erik contacted me.

As always, Erik went the extra mile, worked his fingernails to the quick pounding the keyboard and ultimately solved the problem. Having worked with Erik in the past, and find him to be an amazing tech.

A company is only as good as its employees – and Palmtech should be proud to have three very capable guys who should be recognized for their professionalism and willingness to see a job completed. Kudos to PalmTech.”

"We are very happy.. and the tech service has been wonderful."

"Thank you for your excellence in our network support."

"Wow... There are the Best of the Best and there are those who Rock!

Chuck Poole our computer wizard, did not stop until he fixed Everything, I mean EVERYTHING!

I have had many computer service people over the years to help me, but never that took all the time necessary to get everything up to the level of perfection he expects! I highly recommend Chuck Poole to any one, and any business, small or large! He is an expert that even the major companies - will benefit from!

His level of perfection is so high that it exceeds his clients! So high that he will not stop until it is achieved! There is just nothing more to offer than what he accomplishes."

"Chuck helped me with my computer which we both thought was a simple problem, then dug deeper to find serious issues. But there was no "times up, gotta go" attitude from him OR his staff. The problem was rooted out, fixed and preventive measures taken to ensure smooth operation. A TRUE proffessional... we are all lucky to have him in our corner, not just for his computer expertise, but to learn from as well!"

"We have been using Chuck and his team at PalmTech for the past few years for all of our IT needs and I cannot say enough about them. They are extremely responsive and quick to address every need. It gives me great peace of mind to know I can count on them being there for whatever issues arise. We just replaced a server and they executed the project flawlessly with surprisingly minimal downtime. We also trust them with our system backup process...it's great to know they have us covered for whatever happens! I highly recommend Chuck and his team for all technology needs...you will not be disappointed!"

"PalmTech provides the leadership and know-how that other IT companies we have dealt with always seemed to lack."

“I just want to throw out some wild praise for one of our business partners … PalmTech Computer Solutions. I sent an email at 8:15pm tonight that I was having some issues. It wasn’t an emergency, I just had exhausted my repertoire of IT fixes. Wihtin an hour, owner Chuck Pool was “on it!” and had a senior tech on the phone with me. There are very few companies that can grow with you and maintain stellar service. Palmtech has and does and they are a critical part of our success at Autobuilders General Contracting Services, Inc. Thanks, as always, Chuck and the PalmTech Team!”

"I want you to know I appreciate you guys dropping whatever you were doing to have Cole come out yesterday and getting us back up and running. Thank you so much. You guys are awesome and caring. Great Company!!"

"You are awesome, we can't thank you enough for your diligence and professionalism during this install and clean up, it has been a rare pleasure to deal with you and your organization. You are a credit to your team. Thank you so much."

"Again, thanks so much for all of your work! You were right -- I plugged all of the cables back in and the computer booted up and looks just like it did before it crashed last Friday -- right down to the photo on my screen saver! I'm thankful that there are guys like you that know how to do all of that behind-the-scenes stuff!"

"I have been very impressed with the diligence and results of PalmTech, and it’s a nice feeling to have confidence in our IT professionals."

"Special thank you to Chuck Poole and his fantastic team at PalmTech. Worst possible scenario during the move...our server takes a hit. PalmTech provided us a loaner and we are 100% for operations on Monday. Now that's an awesome IT company."

"Chuck and his company, PalmTech, helped us get back on our feet after some major computer issues. We are thankful for the days of work that he saved us from having."

"I am so grateful to have Chuck and his team at Palm Tech to support my clients with proactive IT solutions. When you have a company that relies on their computers for all day productivity, you need to have an IT company that has the experience AND multiple personnel that can log right in to assess and fix your technological challenges. This is what Palm Tech can do and with completely professional and service minded individuals. Recently I personally requested their assistance with my laptop and not only did they replace the hard drive but without me having to do anything - no downloading programs - saving me hours of non-billing time...priceless and so appreciated."